3C Consult Expert Services provides ad-hoc service on many specific areas of a Siebel CRM implementation:
3C Consult Functional Expert Service
To ensure clients have access to the right experts in the many different functional areas, 3C Consult has developed a service team of very experienced Siebel experts. These specialists have specific, functional and business-process knowledge about the different areas of the diverse Siebel CRM solution.
Some of our Expert Service areas are:
- Siebel Sales
- Siebel Service
- Siebel Field Service
- Siebel Marketing and Campaign Management
- Siebel Loyalty
- Siebel Analytics (Oracle BI)
- Siebel Partner Relationship Management (PRM)
- Siebel Help Desk
- Siebel Order Management
- Siebel Master Data Management (MDM)
- Siebel CTI (Computer Telephony Integration)
- Siebel Customer Self-Service
3C Expert Service Ensures Optimal Technology Solutions
To ensure that a Siebel implementation is on track and on time, 3C’s Expert Service develops practical solutions to specific and highly complex technical challenges. 3C’s Expert Service offers:
- Proactive technical reviews focused on architecture, design, configuration, global deployments, enterprise integration, high availability, and performance tuning
- Technical workshops for implementation personnel
- On-site assistance and troubleshooting by a 3C specialist
Enabling a Successful Siebel Implementation
3C Expert Service enables clients to apply technology to the people and processes within their organizations —crucial steps that will ultimately determine the success of their CRM projects.
Our Expert Service helps to deliver complete, end-to-end client care based on unparalleled experience in Siebel deployments worldwide. By offering clients a structured set of deliverables based on proven practices, and by providing recommendations and advice as issues are uncovered, 3C Consult enables clients to realize their ROI and business objectives.
Implementation Advice
- Include product vendors in key decisions
- Develop a clearly defined CRM strategy and ensure that the strategy is supported by both business and IT personnel
- Ensure that the CRM governance body is held accountable for achieving the goals of the CRM strategy
- Ensure that design principles reflect the best practices for implementing packaged applications
- Ensure that the required level of CRM/Siebel expertise is met