The persons responsible for documenting business objectives, processes, and requirements, as well as the organization of the company. The business analyst also evaluates functional and process prioritization, and maps the business objectives to Siebel business process solutions.

The persons responsible for creation and execution of the project plan. The project manager facilitates the project communication, monitors project scope, resolves project issues, and makes sure that deadlines are met.

The persons responsible for analyzing and documenting system integration requirements. The IT lead evaluates integration complexity, the application integration strategy, and the data strategy. This individual develops systems transition strategies, reviews the Siebel solutions for impact analysis, and develops the solutions for technical requirements, such as Smartscripts, CTI, and Workflows.

Persons responsible for bridging the business and technical requirements, and developing a proposed solution for each requirement. The application lead evaluates the gap complexity and development type (such as standard configuration versus custom development) between the business requirements and the Siebel functionality. The application lead should have solid knowledge of Siebel Tools.

Persons responsible for conducting business requirements workshops and helping the team prioritize business goals, processes, and requirements.